Refund & Cancellation Policy
Last updated: 29 June 2026
No Refunds
All fees paid to Lokazen are final and non-refundable. Once a payment is received and the corresponding service has been activated, no refunds, full or partial, will be issued. This applies to all brand onboarding fees, marketing charges, success fees, premium placements, and any other service fee charged on the platform.
Why We Do Not Refund
Lokazen delivers value at the point of activation. The moment your account is activated, you gain access to the property database, the algorithmic matching engine, location intelligence, owner contact details, and the human team supporting your search. Even if you decide not to use the platform after activation, the cost of providing that access has already been incurred.
Likewise, success fees are due once a transaction has closed, regardless of how the tenancy performs afterwards. Marketing and promotional charges are spent on campaigns the moment they run.
Limited Exceptions
We will reverse a charge only in the following narrow circumstances:
1. Duplicate Charge
If you were charged twice for the same service due to a technical or payment-gateway error, we will refund the duplicate charge within 7 working days of being notified and verifying the duplicate against our records.
2. Unauthorised Transaction
If you can demonstrate to our satisfaction that a payment was made without your authorisation (for example, fraud on your card), we will investigate, coordinate with the payment provider, and refund any verified unauthorised amount.
3. Service Not Delivered Due to Our Fault
If we are unable to activate your account because of a documented platform failure on our side (and not because of incorrect information you provided or third-party issues), and we cannot resolve the failure within 7 working days, we will refund the unactivated portion of the fee.
No other situation, including dissatisfaction with the platform, change of business plans, failure to find a property, failure to close a deal, brand re-prioritisation, or any dispute with a property owner or tenant, qualifies for a refund.
How to Raise a Refund Request
All refund requests must be raised in writing within 7 days of the charge by emailing support@lokazen.in from the email address registered on the Lokazen account. Please include:
- The registered account name and email
- The transaction reference / payment ID
- The date and amount of the charge
- A clear description of why you believe a refund is due (duplicate / unauthorised / undelivered)
- Any supporting screenshots or bank statements
We will acknowledge your request within 24 working hours and aim to provide a final response within 7 working days. Requests received after 7 days from the charge date will not be processed.
Cancellations
You may close your Lokazen account at any time by writing to support@lokazen.in. On closure your platform access ends; however, any fees already paid remain non-refundable, and any fees due (including success fees on transactions that closed while your account was active) remain payable.
Approved Refund Processing
Where a refund is approved under the limited exceptions above, the amount is returned to the original payment instrument via the payment gateway that processed the original transaction. Settlement timelines depend on the gateway and your bank, and typically range between 5 and 10 working days.
Scout Payouts
This policy covers fees paid to Lokazen by brands and other paying users. Scout payouts (amounts paid by Lokazen to verified Scouts) are governed by the Lokazen Scout Programme section of our Terms & Conditions, not by this Refund Policy.
Contact Information
Email: support@lokazen.in
Address: Kokarya Business Synergy Centre, Jayanagar, Bengaluru 560041
Company: Unit of N & G Ventures