Terms & Conditions

Services Provided

Lokazen provides a commercial real estate matchmaking platform that facilitates connections between brands seeking commercial spaces and property owners. Our services include:

• Algorithmic, automated property matching based on brand requirements
• Location intelligence and market insights for Bangalore commercial real estate
• Facilitation of initial connections between brands and property owners
• Platform access for property listings and brand profiles
• A field-scout program for verified, on-the-ground property submissions
• Transactional email, SMS, and WhatsApp notifications relating to matches, payments, and account activity

Our matching and ranking outputs are produced by automated systems. They reflect our best understanding of fit based on data available at the time, and do not guarantee suitability, a successful agreement, or any particular outcome.

Our Role and the Limits of It

Engagement & Contract Formation

You must be at least 18 years old and capable of forming a legally binding contract under Indian law to register or use the platform. By creating an account or availing the services, you confirm that the information you provide is true, accurate, and complete, and you agree to keep it updated. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential.

Invoicing & Payment

Lokazen invoices for the services availed. Unless a different timeline has been expressly agreed in writing, invoices are payable on receipt.

• Invoice format: invoices may be issued by email, WhatsApp, or any other recorded channel from a Lokazen email or phone number. Delivery to the contact you have shared with us constitutes valid service of the invoice.
• Disputes: any dispute on an invoice must be raised in writing to support@lokazen.in within 7 days of issue. After 7 days the invoice is deemed accepted and is undisputed and payable.
• Late payment: overdue amounts attract interest at 2% per month (24% per annum) from the due date until paid, in addition to suspension of platform access.
• Recovery: on continued non-payment, Lokazen may engage collection agents and / or initiate proceedings in the courts at Bengaluru. You are liable for all reasonable recovery costs, including legal fees, court fees, and counsel costs.
• Set-off: Lokazen may set off any amount owed by it to you against any amount owed by you to Lokazen, across all services and accounts.
• No bar on action: the absence of a signed contract is not a defence to non-payment of an invoice for services availed.

No-Circumvention & Tail Period

Once Lokazen has introduced a brand to a property, or a property to a brand, through any channel whatsoever, the parties may notattempt to transact directly with each other — or through any other broker, agent, family member, affiliated entity, or intermediary — in order to avoid Lokazen's success fee or other applicable fees, for a period of twelve (12) months from the date of first introduction.

Any lease, rental agreement, sub-lease, licence, leave-and-licence, transfer, sale, joint-venture, revenue-share, franchise, or other commercial arrangement concluded within that 12-month window in respect of the introduced property or with the introduced brand — whether or not Lokazen continued to be involved — attracts the full success fee as if Lokazen had remained engaged throughout. Both the lessor and the lessee are jointly and severally liable for the fee.

Lokazen reserves the right to verify closures through public records, site visits, field inquiries, and direct outreach. Concealment of a closure within the tail period attracts additional damages of 50% of the original success fee, in addition to the fee itself, recovery costs, and any other remedy available under law.

Communications & Data Processing — All-or-Nothing Consent

Artificial Intelligence, Chatbots & Algorithmic Fair Trading

Payment Terms and Fee Structure

Lokazen Scout Programme

The Lokazen Scout programme (the "Scout Programme") lets eligible individuals ("Scouts") submit information about empty or available commercial properties they spot, and earn payouts for verified submissions. By joining as a Scout you accept the following terms in addition to the rest of this agreement.

Scouts & Other Gig Platforms

User Responsibilities

Users are responsible for:

• Providing accurate and truthful information
• Conducting their own due diligence on properties and brands
• Verifying all property details, legal documents, and compliance requirements
• Ensuring compliance with all applicable laws and regulations
• Handling all negotiations, agreements, and transactions independently
• Timely payment of all applicable fees and charges
• Reporting successful closures to Lokazen as required
• Maintaining the confidentiality of any proprietary information shared during the matching process

Acceptable Use

You must not, and must not attempt to:

• Scrape, crawl, or harvest data from the platform by automated means without our written permission
• Re-publish, resell, or commercially distribute property data, brand data, photos, or any other content sourced from the platform
• Reverse engineer, decompile, or attempt to extract our matching, ranking, or scoring logic
• Interfere with the integrity or operation of the platform, including by attempting to bypass authentication, rate limits, or access controls
• Use the platform to send spam or unlawful communications, or to harass any other user
• Upload viruses, malware, or any code intended to disrupt the platform or other users
• Impersonate any person or entity, including misrepresenting your affiliation with a brand or property

Disclaimers

Intellectual Property and Confidentiality

All content, technology, algorithms, and proprietary information on the Lokazen platform are the exclusive property of Lokazen and N & G Ventures. Users agree that:

• They will not copy, reproduce, or distribute any proprietary information without written consent
• They will not reverse engineer, decompile, or attempt to extract our matching algorithms or business logic
• They will maintain confidentiality of any proprietary information shared during the service period
• Any unauthorised use of our intellectual property will result in immediate termination and legal action
• Users grant Lokazen a non-exclusive licence to use their brand/property information for matching and marketing purposes

Termination and Account Suspension

Lokazen reserves the right to suspend or terminate user accounts at any time for:

• Non-payment of fees or charges
• Violation of these terms and conditions
• Fraudulent, illegal, or unethical activities
• Misrepresentation of information
• Attempts to circumvent our fee structure or payment obligations
• Any activity that may harm our business, reputation, or other users

Upon termination, all outstanding fees remain due and payable. Users will lose access to all platform services, but their obligations under these terms, including payment obligations, will continue.

Limitation of Liability

To the maximum extent permitted by law, Lokazen and N & G Ventures shall not be liable for:

• Any disputes, losses, or damages arising from transactions between users
• Inaccuracies in property listings, brand information, or scout submissions
• Property condition, legal status, or compliance issues
• Failure of matches to result in successful transactions
• Any indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions, technical failures, or platform downtime
• Third-party actions or content, including third-party identity verification, payment, mapping, communications, or analytics providers

Our total liability, if any, shall not exceed the total amount of fees paid by the user in the 12 months preceding the claim. This limitation applies regardless of the legal theory (contract, tort, negligence, etc.) under which the claim is brought.

Indemnification

Users agree to indemnify, defend, and hold harmless Lokazen, N & G Ventures, their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

• User's violation of these terms and conditions
• User's use or misuse of the platform
• User's transactions or interactions with other users
• User's violation of any laws or regulations
• User's infringement of any intellectual property or other rights
• Any false, inaccurate, or misleading information provided by the user

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these terms, the services, or the relationship between the parties, the following process shall apply:

1. Good Faith Negotiation: Parties agree to first attempt to resolve disputes through good faith negotiation for a period of 30 days.
2. Mediation: If negotiation fails, disputes shall be referred to mediation by a mutually agreed mediator in Bengaluru, Karnataka.
3. Arbitration: If mediation fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 2015, by a sole arbitrator appointed by mutual consent or by the courts in Bengaluru.
4. Jurisdiction: Notwithstanding the above, Lokazen reserves the right to seek injunctive relief or file claims in the courts of Bengaluru, Karnataka, India, which shall have exclusive jurisdiction over all legal proceedings.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

Users accessing our services from outside India acknowledge that they are responsible for compliance with local laws and regulations in their jurisdiction.

Modifications to Terms

Lokazen reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to users via email or platform notifications at least 30 days before they take effect. Continued use of our services after such modifications constitutes acceptance of the updated terms.

If you do not agree to the modified terms, you must discontinue use of our services and may request account closure. However, all fees paid prior to such discontinuation remain non-refundable, and any outstanding obligations, including payment obligations, will continue to apply.

Gig Workers — Connectors, Scouts & Other Project-Basis Personnel

This section applies to every person who registers for, is screened for, or performs work through any Lokazen worker programme — including Connectors (remote calling, verification, follow-up and coordination tasks), Scouts (field property submissions), tele-callers, verifiers, surveyors, referrers and any similar personnel (each, a “Gig Worker”). By registering, completing screening or KYC, accepting a task, or accepting any payment, the Gig Worker agrees to this section. Where it conflicts with the rest of these Terms, this section governs the Gig Worker relationship.

No guaranteed work or earnings

Lokazen is under no obligation to offer any work, and a Gig Worker is under no obligation to accept it. There is no guaranteed minimum volume of tasks, continuity of engagement, or amount of earnings. Any figures shown on marketing pages are illustrative and not a promise of income.

Screening, KYC and eligibility

• Registration requires accurate identity and KYC information and completion of any screening we require, which may include an automated or AI-assisted voice screening call.
• Providing false, misleading, incomplete, or another person's information is a material breach and grounds for immediate termination and forfeiture of any unpaid amounts.
• The Gig Worker must be at least 18 years old and legally eligible to provide services as an independent contractor in India.
• Lokazen may accept, reject, suspend, or remove any applicant or Gig Worker at its sole discretion, with or without reason.

Payment

Task fees are payable per verified task at the rate shown when the task is accepted, and are paid only after Lokazen verifies the work (typically within 24–48 hours, to the Gig Worker's verified UPI). The verified fee is full and final consideration for the task. Lokazen may withhold, reduce, or deny payment for work that is incomplete, unverifiable, fraudulent, duplicated, of poor quality, or in breach of these Terms.

Conduct, calling and compliance

• Outreach to customers, property owners, or leads must be made only through the Lokazen-provided business line and app, only for assigned tasks, and following the provided scripts and instructions. Gig Workers must not use personal numbers for assigned outreach.
• Gig Workers must not misrepresent themselves or Lokazen, must comply with all applicable laws (including TRAI / telecom, DND / unsolicited-communication, anti-spam and anti-harassment laws), and must not harass, coerce, collect money from, or make off-platform arrangements with any lead.
• Calls and interactions may be recorded and monitored for quality, training, safety and compliance.

Confidentiality

All leads, contact details, customer and owner information, scripts, task data, pricing, methods, and any non-public information a Gig Worker accesses through the programmes (“Confidential Information”) is the confidential property of Lokazen. The Gig Worker must keep it strictly confidential, use it only to perform assigned tasks, and must not copy, store, export, screenshot, photograph, or transmit it outside the Lokazen app, nor use it for any other purpose. These obligations survive termination and continue indefinitely.

Data protection and no misuse of personal data

Gig Workers access personal data of third parties only as persons authorised to process it on Lokazen's instructions. Gig Workers must not harvest, scrape, retain, sell, share, or otherwise misuse any personal data of customers, owners, or leads, and must delete or return it on request or on termination. Misuse of personal data may constitute an offence under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and expose the Gig Worker to civil and criminal liability.

Ownership of work product

All work product, submissions, call recordings, captured data, photographs, and any content created by a Gig Worker in the course of tasks belong exclusively to Lokazen. The Gig Worker irrevocably assigns all rights, title and interest in such work product to Lokazen and waives any moral rights to the extent permitted by law.

Non-circumvention and non-solicitation

During the engagement and for twelve (12) monthsafterwards, a Gig Worker must not, directly or indirectly, solicit, divert, contact, or transact with any lead, customer, property owner, brand, or counterparty introduced or accessed through the programmes — for themselves or any third party — nor otherwise circumvent Lokazen to deal with such parties.

Indemnity and limitation of liability

The Gig Worker indemnifies and holds harmlessLokazen, N & G Ventures, and their directors, officers and personnel against any loss, claim, penalty, cost, or liability arising from the Gig Worker's breach of these Terms, negligence, misconduct, misrepresentation, or violation of law. To the maximum extent permitted by law, Lokazen's total liability to a Gig Worker for any claim is limited to the verified fees actually payable for the specific task giving rise to the claim, and Lokazen is not liable for any loss of expected earnings, opportunity, or indirect or consequential loss.

Suspension and termination

Lokazen may suspend or terminate a Gig Worker's access and engagement at any time, with or without cause and without notice, including for breach, suspected fraud, poor quality, or inactivity. On termination, all access ends, Confidential Information and third-party personal data must be deleted, and only the verified fees for satisfactorily completed tasks remain payable.

Severability and Waiver

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Failure by Lokazen to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Lokazen.

Contact Information