Terms & Conditions

Last updated: 1/21/2026

Services Provided

Lokazen provides a commercial real estate matchmaking platform that facilitates connections between brands seeking commercial spaces and property owners. Our services include:

  • AI-powered property matching based on brand requirements
  • Location intelligence and market insights
  • Facilitation of initial connections between parties
  • Platform access for property listings and brand profiles

Payment Terms and Fee Structure

Our Service Fees:

Lokazen charges fees for various services provided on our platform. All fees are non-refundable unless otherwise specified in these terms or as required by applicable law.

1. Brand Onboarding Fee

Brands seeking commercial spaces are required to pay a one-time onboarding fee to access our platform and services. This fee covers:

  • Platform access and account setup
  • Initial property matching and recommendations
  • Access to location intelligence tools
  • Customer support and onboarding assistance

Payment Terms: The brand onboarding fee must be paid in full before account activation. Payment is due immediately upon completion of the onboarding process.

Refund Policy: The brand onboarding fee is non-refundable once the account has been activated and services have been provided. If services are not activated within 30 days of payment, a refund may be requested subject to administrative charges.

2. Marketing Charges

Additional marketing and promotional services may be available to enhance your visibility on the platform. Marketing charges apply to:

  • Featured listings and premium placement
  • Enhanced profile visibility and promotion
  • Targeted marketing campaigns
  • Priority matching and recommendations
  • Social media and digital marketing services

Payment Terms: Marketing charges are billed separately and may be charged on a one-time, monthly, or campaign basis as agreed upon. Payment is due as per the billing cycle or campaign terms.

Refund Policy: Marketing charges are non-refundable once services have been rendered. Partial refunds may be considered for unused portions of prepaid marketing campaigns, subject to administrative review and applicable cancellation fees.

3. Success Fee Upon Closure

Upon successful closure of a commercial real estate transaction facilitated through our platform, Lokazen charges a success fee. This fee is applicable when:

  • A brand and property owner enter into a legally binding rental or lease agreement
  • The transaction was initiated or facilitated through our platform
  • The agreement is executed within 12 months of the initial match or introduction
  • Both parties acknowledge Lokazen's role in facilitating the connection

Fee Calculation: The success fee is calculated as a percentage of the total annual rental value or as a fixed amount, as specified in the service agreement. The exact fee structure will be communicated at the time of match or as per the signed service agreement.

Payment Terms: The success fee is due and payable within 15 days of the execution of the rental/lease agreement. Payment must be made by the party responsible as per the service agreement (typically the brand or as mutually agreed).

Obligation to Report: Both parties (brand and property owner) are obligated to inform Lokazen of any successful closure within 7 days of agreement execution. Failure to report may result in additional charges and legal action.

Non-Payment Consequences: Failure to pay the success fee within the specified timeframe will result in late payment charges, suspension of platform access, and may lead to legal proceedings to recover the amount due along with associated costs.

General Payment Terms

  • Payment Methods: We accept payments through credit/debit cards, net banking, UPI, and other approved payment gateways. All payments are processed securely through third-party payment processors.
  • Currency: All fees are quoted and payable in Indian Rupees (INR) unless otherwise specified.
  • Taxes: All fees are exclusive of applicable taxes (GST, service tax, etc.). Users are responsible for paying all applicable taxes as per Indian tax laws.
  • Late Payments: Late payment charges of 2% per month (24% per annum) may be applied to overdue amounts. We reserve the right to suspend or terminate services for non-payment.
  • Disputes: Any disputes regarding fees must be raised within 7 days of invoice date. After this period, invoices are considered accepted and payable.
  • Chargebacks: Unauthorized chargebacks or payment reversals may result in immediate account suspension and additional administrative charges.

User Responsibilities

Users are responsible for:

  • Providing accurate and truthful information
  • Conducting their own due diligence on properties and brands
  • Verifying all property details, legal documents, and compliance requirements
  • Ensuring compliance with all applicable laws and regulations
  • Handling all negotiations, agreements, and transactions independently
  • Timely payment of all applicable fees and charges
  • Reporting successful closures to Lokazen as required
  • Maintaining the confidentiality of any proprietary information shared during the matching process

Disclaimers

Important Disclaimers:

  • Lokazen is not liable for disputes between owners and brands. We facilitate connections only and are not a party to any rental agreements or transactions.
  • Our role is limited to providing location intelligence and facilitating connections. We do not participate in negotiations, verify property conditions, or guarantee the accuracy of listings.
  • We are not responsible for actual rental agreements, transactions, or property condition. All agreements are between the brand and property owner directly.
  • Users are solely responsible for due diligence, verification, and legal matters. We recommend consulting with legal and real estate professionals before entering into any agreements.

Intellectual Property and Confidentiality

All content, technology, algorithms, and proprietary information on the Lokazen platform are the exclusive property of Lokazen and N & G Ventures. Users agree that:

  • They will not copy, reproduce, or distribute any proprietary information without written consent
  • They will not reverse engineer, decompile, or attempt to extract our matching algorithms or business logic
  • They will maintain confidentiality of any proprietary information shared during the service period
  • Any unauthorized use of our intellectual property will result in immediate termination and legal action
  • Users grant Lokazen a non-exclusive license to use their brand/property information for matching and marketing purposes

Termination and Account Suspension

Lokazen reserves the right to suspend or terminate user accounts at any time for:

  • Non-payment of fees or charges
  • Violation of these terms and conditions
  • Fraudulent, illegal, or unethical activities
  • Misrepresentation of information
  • Attempts to circumvent our fee structure or payment obligations
  • Any activity that may harm our business, reputation, or other users

Upon termination, all outstanding fees remain due and payable. Users will lose access to all platform services, but their obligations under these terms, including payment obligations, will continue.

Limitation of Liability

To the maximum extent permitted by law, Lokazen and N & G Ventures shall not be liable for:

  • Any disputes, losses, or damages arising from transactions between users
  • Inaccuracies in property listings or brand information
  • Property condition, legal status, or compliance issues
  • Failure of matches to result in successful transactions
  • Any indirect, incidental, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Service interruptions, technical failures, or platform downtime
  • Third-party actions or content

Our total liability, if any, shall not exceed the total amount of fees paid by the user in the 12 months preceding the claim. This limitation applies regardless of the legal theory (contract, tort, negligence, etc.) under which the claim is brought.

Important:

Lokazen is a matchmaking platform only. We do not guarantee successful matches, transactions, or outcomes. We are not a party to any rental agreements, and all transactions are solely between brands and property owners. Users acknowledge that they use our services at their own risk.

Indemnification

Users agree to indemnify, defend, and hold harmless Lokazen, N & G Ventures, their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

  • User's violation of these terms and conditions
  • User's use or misuse of the platform
  • User's transactions or interactions with other users
  • User's violation of any laws or regulations
  • User's infringement of any intellectual property or other rights
  • Any false, inaccurate, or misleading information provided by the user

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these terms, the services, or the relationship between the parties, the following process shall apply:

  1. Good Faith Negotiation: Parties agree to first attempt to resolve disputes through good faith negotiation for a period of 30 days.
  2. Mediation: If negotiation fails, disputes shall be referred to mediation by a mutually agreed mediator in Bengaluru, Karnataka.
  3. Arbitration: If mediation fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 2015, by a sole arbitrator appointed by mutual consent or by the courts in Bengaluru.
  4. Jurisdiction: Notwithstanding the above, Lokazen reserves the right to seek injunctive relief or file claims in the courts of Bengaluru, Karnataka, India, which shall have exclusive jurisdiction over all legal proceedings.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

Users accessing our services from outside India acknowledge that they are responsible for compliance with local laws and regulations in their jurisdiction.

Modifications to Terms

Lokazen reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to users via email or platform notifications at least 30 days before they take effect. Continued use of our services after such modifications constitutes acceptance of the updated terms.

If you do not agree to the modified terms, you must discontinue use of our services and may request account closure. However, all fees paid prior to such discontinuation remain non-refundable, and any outstanding obligations, including payment obligations, will continue to apply.

Severability and Waiver

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Failure by Lokazen to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Lokazen.

Contact Information

Email: support@lokazen.in

Address: Kokarya Business Synergy Centre, Jayanagar, Bengaluru 560041

Company: Unit of N & G Ventures

← Back to Home